Techneeq

 Mon – Fri 1000–1900 Hours

CRM-Customer Relationship Management

CRM systems facilitate direct interactions between a company and its customers.  Regardless of your industry, CRM software should enable you to manage client information, identify sales opportunities, track service issues, and manage marketing campaigns all from one place. 

CRM systems are used by companies of all sizes to initiate, track, manage, and grow relationships with clients at all stages of their relationship.  CRM systems allow various stakeholders within a company to view and analyze client relationships without having to be personally involved at all times.  CRM systems facilitate direct interactions between a company and its customers.  Regardless of your industry, CRM software should enable you to manage client information, identify sales opportunities, track service issues, and manage marketing campaigns all from one place. 

Enhancing customer service

It is hard to match the rewards that can be gained from good customer service in hospitality. A consumer has the power to make or ruin a company’s success. As a result, most service-oriented businesses concentrate on and invest in solutions that improve customer service. Customer feedback is crucial in the hotel industry.

Automation of manual tasks

Customer acquisition is becoming more difficult for hotels as competition grows. They must, among other things, acquire the information of all their potential consumers across numerous channels in order to generate more leads. Hotel booking requests from live chat, email, and web forms are automatically captured by CRM.

Personalized, relevant conversations

Knowing your customers is key to gaining their trust. Understanding their needs to improve their experience will help you earn their loyalty. Our CRM provides a 360-degree view of your guest information. This includes their pageviews and interaction on your website, conversation history, and the sales activities performed by your agent